Support

Email support@ieltstestbd.com. Tell us your device, the iOS version and the app version (Profile, at the bottom), and we'll get back to you.

I subscribed but tests are still locked

Open Profile and tap Restore purchases, signed in to the same Apple Account you subscribed with. Restore is also on the Plans screen.

How do I cancel or change my plan?

Go to Settings › Apple Account › Subscriptions on your iPhone or iPad, or tap Manage subscription in the app's Profile. To move from Monthly to Yearly, open Plans in the app and choose Switch to Yearly; it starts at your next monthly renewal date.

Listening audio won't play

Each part's audio is downloaded the first time you play it, so you need a connection once. After that it works offline. If a download fails, tap Try again, or check that the app may use mobile data in Settings › Mobile Service.

Can I get a refund?

Purchases are handled by Apple. Request one at reportaproblem.apple.com.

How is my band calculated?

Listening and Reading use the official raw-score-to-band conversion, scaled when you practise only some parts. Writing gets an automatic estimate on your device across the four writing criteria, and Speaking is self-assessed against the descriptors in the app's Band guide. All scores are practice estimates, not official results.

How do I delete my data?

Everything is stored on your device. Use Profile › Reset all progress, or delete the app. See the Privacy Policy.